Unit support · RIICOM201E
Communicate in the workplace
This unit is about getting the message right on site: listening, speaking up, asking questions, using hand signals and radios, and filling in the paperwork.
What you'll need to know
- Workplace communication lines and protocols.
- Standard site terminology and signals.
- Documentation used on site and why accuracy matters.
Workplace skills
- Receive and repeat back a set of workplace instructions.
- Use recognised hand signals or radio protocol for a described task.
- Complete a workplace form accurately.
What the unit says, step by step
1. Plan and prepare for workplace communication
- 1.1 Work out who you need to talk to and how.
- 1.2 Check the radio or phone works before you start.
2. Communicate information
- 2.1 Listen, then check you have it right.
- 2.2 Use the site's hand signals and words the crew knows.
3. Complete workplace documentation
- 3.1 Fill in forms so someone else can read and trust them.
Assessment conditions: Assessment occurs under the RTO's assessment arrangements using workplace or simulated site communication tasks.
Important words
- toolbox talkA short crew meeting about the work and the risks for the day.
- docketA delivery or work record you sign and keep.
- clarifyTo ask a question so you are certain what was meant.
Foundation skills in this unit
- Oral communicationGive and receive instructions, ask for clarification.
- ReadingRead work instructions, rosters and notices.
- WritingComplete timesheets, dockets and incident reports.
- Digital skillsUse a phone, radio and simple digital forms.
Practice activities
Progress
1 of 2 GroundUp activities · 2/2 knowledge practice
This is GroundUp learning progress and knowledge practice. Your trainer or assessor makes all formal assessment decisions for this unit.
GroundUp support content only. Unit requirements are restated in plain language for learning support. Formal assessment and competency decisions remain with the RTO and its qualified trainers and assessors.